FAQ

Q

At what time can I check-in?

A

The main check-in time for both the main building and glamping is 17:00, depending on the room and plan.
We offer various plans such as long stay plans and short stay plans, so please check our booking form for more details.

We offer early check-in and late check-out upon request.
<Honkan>
Early check-in time: 3:00 p.m. (JPY 3,300/room)
Late check-out is not available at this time.

<Glamping and Onsen Ryokan Glamping>
Early check-in: 16:00 (JPY 3,300/building)
Late check-out: 11:00 (JPY 3,300/building) *Limited to the first 3 groups per day.

Please mention it in the remarks column when making a reservation, or contact us for more information.
Click here for reservations:

Q

Can I check-in earlier (or later) than I booked?

A

Please inform us if you are going to check-in later than the initial check-in.

We offer early check-in and late check-out upon request.
<Honkan>
Early check-in time: 3:00 p.m. (JPY 3,300/room)
Late check-out is not available at this time.

<Glamping and Onsen Ryokan Glamping>
Early check-in: 16:00 (JPY 3,300/building)
Late check-out: 11:00 (JPY 3,300/building) *Limited to the first 3 groups per day.

Please mention it in the remarks column when making a reservation, or contact us for more information.
Click here for reservations:

Q

Can I book on the same day?

A

Reservations can be made when rooms are available.
You can check the prices on the official page and book with the lowest price guarantee.
You can also book directly with us.

Click here for reservations :

Please contact us if you wish to book after 19:00.

Q

Is it possible for a minor alone to make an accommodation booking?

A

Guests can stay overnight if they have written consent from a person with parental authority.
Guests under 18 years of age who stay without a parent or guardian are asked to fill in a parental consent form. Please submit the form to the front desk on the day of check-in.
This applies to guests under 18 years of age at the time of check-in. If you change your age to 18 during your stay, a consent form is required.

The consent form can be downloaded here.

Q

Is there a cancellation fee if I cancel?

A

Cancellation charges depend on the number of days before your stay.
Here is the current cancellation policy
For no-shows: 100%.
From the day of the stay to 3 days before: 100%.
4 to 7 days before the day of stay: 50%.
8-14 days prior to stay: 20%.

※The cancellation policy applies at the time of booking.

Guests who have received a cancellation fee will receive a discount coupon for use on their next stay.

Q

Can you provide a pick-up service?

A

Free pick-up from Kagoshima airport and Kokubun station if you book in advance.
Before check-in: 16:00, 17:00, 18:00, 19:00
After check-out: 8:00, 9:00, 10:00, 11:00

※Glamping guests will be served until 10:00.

※To prevent infectious diseases, the number of passengers is limited at one time.
Please book early if you need a pick-up or drop-off.

You can also DM us on LINE.
Click here for LINE

Q

I've applied, but was the reservation made?

A

Customers who have made a booking via the web should have received a booking completion email from the booking website.
If it is not in your inbox, it may be in your spam folder. Please check to be sure.

Popular dates (e.g. consecutive holidays and weekends) tend to be booked up, so please contact us if you are concerned.

You can also DM us on LINE.
Click here for LINE

Q

Can I contact you via phone?

A

Unfortunately we cannot accept calls from overseas.
Please contact us via this form.

Click here for Contact Form

Q

Where is the location?

A

Address: 2625 Matsunaga, Hayato, Kirishima city, Kagoshima prefecture
Then you get close to the area, you will see signs and directions to Koshikano onsen at intersections.
If you are unable to set the navigation system properly, you will still be able to find it, so please do not worry about it.

Click here for Google MAP

For those arriving by car :
15 min by car from Mizobe Kagoshima airport IC
For those travelling by public transportation :
12 min drive from JR Hisatsu line "Hinatayama station"
15 min by car from "Hayato station" on the JR Hisatsu line
15 min by car from "Kokubun station" on the JR Nippo main line.

Q

What are the local payment options?

A

Cash, various credit cards, PayPay, LINEPay, auPay, QUICPay, Apple Pay and d-payment are accepted.
Credit cards are accepted, including VISA, master card, JCB and AMERICAN EXPRESS.

Q

Are medium-size dogs and large dogs allowed to stay?

A

The maximum weight of the dogs allowed to stay is 40 kg. Due to the cages in place, the number of dogs allowed to stay at one time is :
Large dogs: 1 dog
Small to medium-sized dogs: 2 dogs.

Also, due to the size of the rooms,
Glamping: small to large dogs are allowed.
Main building (Room 101): small dogs only.

Please use glamping for dogs over medium size (over 10 kg).

There are two facilities accomodation at Koshikano onsen for dogs.
One is located in the main building and one in the glamping area, both of which are equipped with a bathtub for dogs in addition to a hot spring bath for humans.
Enjoy a hot spring holiday with your dog.

Click here for plans to stay with your dog

Q

Are there any precautions to take when staying with pets?

A

The following conditions of stay and precautions apply to your stay, and you agree to understand and comply with the following precautions at check-in.
Please note that you must bring proof of vaccination (photocopies or photographs are acceptable) with you at the time of your stay.

◆Terms and conditions of stay
1. Domesticated large, medium and small dogs up to 40 kg
2. Must have been vaccinated against rabies and viral infections (five or more types of mixed vaccine) at least two weeks but less than one year after vaccination
3. Be at least 6 months old
4. Have completed dog registration at a public health centre
5. The pet must be trained to a minimum level so as not to disturb other guests, and must not bark, jump, destroy facilities, etc.
6. In the unlikely event that your pet defecates on the premises, you must clean up after it in a hygienic manner.
7. Have flea and hard tick control measures in place
8. Pets must not be in heat (menstruation) or pregnant

◆Precautions for use
1. Please bring your own leash, collar, pet food, brush and bedding.
2. Please make sure to wipe your pet's feet before entering the room.
3. If you leave your pet alone in your room, please ensure that your dog is contained in an indoor dog kennel.
4. Dogs are not allowed to use public spaces except for the garden
5. Please take care not to damage the building, furniture, fixtures, fittings and other items.
6. if a third party suffers damage from an accompanying pet, you must compensate the third party for the damage.

We reserve the right to refuse accommodation in the event that there is false information in the application, or if the guest or accompanying dog violates any of the above conditions during the stay and causes significant inconvenience, danger or accidents to other guests.
Although we will do our best to accommodate accompanying dogs, we cannot be held responsible for any injuries, escapes or deaths that may occur due to force majeure.

Q

I cannot vaccinate my dog for health reasons. Can I be exempted with a vaccination deferment certificate?

A

Those who have not been vaccinated against rabies are not allowed to stay at the hotel for any reason, but can stay if they present a vaccination deferment certificate for viral contagious diseases (five or more combined vaccines).

The rabies vaccine is mandatory for the safety of other guests and staff. Thank you for your understanding Dogs must be vaccinated against rabies and viral diseases (five or more combined vaccines) at least two weeks and less than one year after vaccination.

For more information on other precautions, please refer to the question "Are there any precautions to take when staying with pets?".

Q

Are baby cribs and children's chairs available?

A

We offer high chairs for dining and cribs for sleeping.
Our extensive inventory includes a variety of high chairs and cribs tailored for different needs.
Kindly inform us in advance if you have any specific requests.

Q

Can I bring my own food and drinks?

A

It is possible, but we ask that you do not bring it into the dining room in the main building.
There is no problem if you enjoy it in your room.

If you are staying in a glamping, you are free to bring your own equipment.

Q

Can I smoke?

A

Smoking is not permitted in the rooms, but there is a smoking area on the site.
1st floor : courtyard space
Smoking area on the 2nd floor
Smoking is also permitted in other outdoor areas of the glamping.



The restaurant will be accessible to both smokers and nonsmokers.

Q

Do you do family baths (for day trips)?

A

The family baths (private baths) and the hot spring in the large bathrooms for day trip users were closed in November 2021.
Currently only guests staying at the hotel are welcome to visit.
Thank you for your patronage over the years.

We will continue to offer services that can be enjoyed by our day-trip guests as well, so please continue to enjoy Koshikano onsen.

Q

What phone numbers are used in Koshikano onsen?

A

Koshikano onsen uses the following telephone numbers.

Representative number: 0995-43-4046
0120-966-240
0120-979-543

We may call you from the above toll-free number to confirm the details of your application.
We would appreciate it if you could answer the incoming call.